Privacy Policy

LAST UPDATED: April 2017


Responsibility

W. L. Gore & Associates, Inc., 555 Paper Mill Road, Newark, DE, 19711, USA,  W.L. Gore & Associates GmbH, Hermann Oberth-Str. 22, 85640 Putzbrunn, Germany, W. L. Gore & Associates (Hong Kong) Ltd.,  Unit 1101-09 & 16-18, Level 11, Tower 1, Kowloon Commerce Centre, No. 51 Kwai Cheong Road, Kwai Chung, Hong Kong, and W. L. Gore & Associates, Co., Ltd., W Building, 1-8-15 Konan, Minato-Ku, Tokyo 1080075 Japan, (hereinafter referred to as “Gore”, “we” and “us”) are responsible for the processing of the personal data that we collect through this website. The responsibility of the individual Gore entity for the processing of your personal data will depend on where you are located and on how you interact with Gore or our websites.

If you have any questions or comments regarding the collection or processing of your personal data or regarding this Privacy Policy, you can contact the Gore Data Protection Team at any time:

W. L. Gore & Associates, Inc.
Global Privacy Office
555 Paper Mill Road
Newark, DE 19711, U.S.A.
privacy@wlgore.com

W. L. Gore & Associates GmbH
Data Protection Team
Hermann-Oberth-Str. 22
85640 Putzbrunn, 
Germany
privacy@wlgore.com 

W. L. Gore & Associates (Hong Kong) Ltd. 
Data Protection Team
Unit 1101-09 & 16-18, Level 11, Tower 1
Kowloon Commerce Centre
No. 51 Kwai Cheong Road
Kwai Chung, Hong Kong
privacy@wlgore.com


W. L. Gore & Associates, Co., Ltd.
Data Protection Team
W Building, 1-8-15 Konan, Minato-Ku
Tokyo 1080075 Japan
privacy@wlgore.com


This Privacy Policy describes the way in which we collect, use and disclose personal data through this website. 

This Privacy Policy does not address the collection, use or disclosure of information by any third parties, on other websites or offline. In such cases, please refer to the respective privacy policy of such third parties.

By providing your personal data, you agree to the terms and conditions of this Privacy Policy. We may change the Privacy Policy at any time by publishing a new version on this website and, if necessary, by adding a note to the homepage. You can determine when this Privacy Policy was last revised by referring to the “LAST UPDATED” legend at the top of this page. Any changes to the Privacy Policy will become effective upon our posting of the revised Privacy Policy on this website. If you use the website after we have published the updated version, you will be deemed to have accepted the Privacy Policy.


Personal Data

For the purpose of this Privacy Policy, Personal data means , unless superseded by local laws, detailed information regarding personal or material circumstances relating to an identified or identifiable natural person (for example, name, date of birth, address, telephone number, email address, credit card number). 


Use of the website by minors

This website is not directed at individuals under the age of eighteen (18) and we request that these individuals refrain from providing any personal data on this website.


How Gore collects personal data 

Usage data 

When you visit our websites, data is automatically transferred from your browser to our server, in order to offer you a better service with personalized information and to make it easier for you to use our website. This data is collected and processed by us or by external service providers on our behalf and includes, in particular, the following information:

Your IP address, browser type, the time spent on the website, pages you have visited and products you have viewed, preferred languages, as well as information that we have collected using cookies, pixel tags, web beacons and similar technologies. For more information, please refer to the Cookies section.


Contact form

If you contact us directly through our website, for example if you have a general inquiry, are interested in our products or services or have a question or comments relating to an order, we will require your personal data to process and answer your inquiry. You will be required to register in order to use some of the services on this website. 

Fields marked with an asterisk are mandatory for processing your inquiry or your registration; all other details are optional.

You provide true, accurate, current, and complete information about yourself as requested during the registration process for this Website and agree to update your information in case of any changes.  You agree to treat your login credentials provided by Gore as confidential and not disclose it to any third party and not to use anyone else's login credentials.  We reserve the right to disable your access at any time, if we believe that you have failed to comply with any of the provisions of these Terms of Use.

For general inquiries, we require your first and last name and contact information, such as address, telephone number and email address.  

For questions or comments directed to our customer service team relating to an order or invoice, or in the event of a product complaint, we may require additional information about the product, for example, product size, gender, time and place of purchase and additional information about previous inquiries. 

If you purchase products from us directly, for example from our online stores for GORE® BIKE WEAR or GORE® RUNNING WEAR products or ELIXIR® guitar strings, we will require additional information, such as billing and delivery address, and bank and/or credit card details. 

If you participate in our direct marketing activities, for example if you fill out a participation or answer card or register for a Gore newsletter, we will need the personal data required for each of these.

If you apply for a job posting online, please refer to the privacy notice on our recruitment platform.


Registration

You will be required to register in order to use some of the services. 

When registering, you agree to provide true, accurate, current, and complete information about yourself as requested during the registration process for this Website and agree to update your information in case of any changes.  You agree to treat your login credentials provided by Gore as confidential and not disclose it to any third party and not to use anyone else's login credentials.  We reserve the right to disable your access at any time, if we believe that you have failed to comply with any of the provisions of these Terms of Use.

Cookies 

Which cookies are used on this website?

Cookies are small text files that are stored on your computer or mobile device. Cookies are used in order to make websites work, or work in a better, more efficient way. 

We use “session cookies” which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored on your computer or mobile end device for a longer period, until they expire, or are deleted. This helps us to recognize you and remember important information that will make your use of a website more convenient (for example by storing preference settings). 


Managing cookies 

In general, the use of cookies is activated by your browser; however, you can turn off this function. If you do not want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies or to delete them.

To learn more about cookies, please visit http://www.allaboutcookies.org/. If you choose to decline cookies, then some or all of the features, functionality and promotions available through the website may not be available to you.


Service cookies 

Service cookies are essential to the website and enable you to move around it and to use its services and functions. We use the information for security purposes, to facilitate navigation, remember you when you return to the website and display information more effectively. Without these absolutely necessary cookies, the website will not perform as smoothly for you as we would like it to and we may not be able to provide the website or certain services or functions you request. 

These cookies include 

Cookies used to store the user’s session ID, which are integral for basic eCommerce functionality and keeping track of users and their shopping cart when switching between different pages, as well as cookies used to record geolocation data of the customer to serve default content based on that user’s country.


Tracking and analytics cookies

We also gather statistical data about the usage of the website in order to continually improve its design and functionality, understand how customers use the website and to assist us with resolving questions regarding the website.
 
We use analytics cookies to show us which are the most frequently visited pages on the website, help us record any difficulties you have with the website, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the website, rather than the usage of a single person. 

We also use analytics cookies to personalize your visit to this website and to memorize your preferences, such as language and region selection. This includes being able to recommend products and offers to you based on your previous usage of the website. Furthermore, these cookies enable us to identify which of our adverts are most likely to appeal to you and to display these while you are visiting the website. We can also use cookies in online advertising in order to track consumer reactions to our adverts, and can use cookies or other files to track your use of other websites.


Targeting cookies

These cookies record your use of our websites, the pages you visit and links you follow. The use of these cookies helps us and our advertising partners to provide advertising or notifications that are relevant to you and your interests. We may also share this information with third-party providers for this purpose. These cookies enable us to identify items you have left in your shopping cart and send to you information related to those items, as well as offering other purchase recommendations, for example.


Where the cookies are stored  

The cookies collected on this website are stored by us or by third party service providers on our behalf that we have retained to provide web operating and data hosting services for this website. Information generated by the cookies is transferred to a server in the USA and stored there. We have taken steps to ensure that this service provider protects the confidentiality and security of personal data, and to ensure that personal data is processed only for the provision of services and in compliance with applicable law.

For more information about these procedures and your rights, please visit http://www.networkadvertising.org/choices/ and http://www.aboutads.info/


Google DoubleClick 

Google DoubleClick is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google DoubleClick uses cookies to present advertising that is relevant to you. For this, your browser is allocated a pseudonym ID number to check which adverts have been viewed and which have been displayed in your browser. The cookies do not contain any personal data. The use of DoubleClick cookies only enables Google and its partner websites to display adverts based on previous visits to our or other websites on the Internet. Information generated by the cookies is transferred by Google to a server in the USA and stored there for analysis. Google only transfers data to third parties if required by law or as part of contract data processing. Under no circumstances will Google integrate your data with other data collected by Google.

By using our websites, you agree to the processing of your personal data collected about you by Google and its purpose as described above.
 
You can prevent cookies from being stored by adjusting the settings of your browser software accordingly. If you do this, you may not be able to use all the functionality of this website. You can also prevent the collection of data generated by cookies (including your IP address) and its processing by Google by downloading and installing the following browser plugin.

http://tools.google.com/dlpage/gaoptout?hl=de

Web analytics

In order to analyze the usage of our website, we use, for example, the services of Adobe Analytics and Google Analytics. We may use services from other service providers at any time by making reference to the respective vendor on this website.
 

Adobe Analytics

Adobe Analytics is a web analytics service from Adobe Inc. (“Adobe”). Adobe Analytics uses cookies to analyze your use of the website. The information generated by cookies is generally transferred to Adobe servers in the EU and stored there. Data is only transferred to countries outside of the EEA in exceptional cases. IP anonymization has been activated on this website, which means that Adobe anonymizes your IP address in an EU member state by abbreviating it.

Adobe will use this information to analyze your website activity and to draw up reports for us regarding general use of the website as well as to provide further services with regard to website and Internet usage.

The IP address transferred by your browser as part of Adobe Analytics is not integrated with other Adobe data.

You can prevent cookies from being stored by adjusting the settings of your browser software accordingly. If you do this, you may not be able to use all the functionality of this website. You can also prevent the collection of data generated by cookies (including your IP address) and its processing by Adobe by following the instructions on the following Adobe webpage:

http://www.adobe.com/de/privacy/opt-out.html


Google Analytics

Google Analytics is a web analytics service from Google Inc. (“Google”). Google Analytics uses cookies to analyze your use of the website. The information generated by cookies is generally transferred to Google servers in the USA and stored there. IP anonymization has been activated on this website, which means that Google anonymizes your IP address by abbreviating it. This abbreviation generally takes place within the European Economic Area (EEA). The full IP address is only transferred to Google servers in the USA and abbreviated there in exceptional cases.

Google will use this information to analyze your website activity and to draw up reports for us regarding general use of the website as well as to provide further services with regard to website and Internet usage. The IP address transferred by your browser as part of Google Analytics is not integrated with other Google data.

You can prevent cookies from being stored by adjusting the settings of your browser software accordingly. If you do this, you may not be able to use all the functionality of this website. You can also prevent the collection of data generated by cookies (including your IP address) and its processing by Google by downloading and installing the following browser plugin

http://tools.google.com/dlpage/gaoptout?hl=de

We also use Google Analytics to analyze data from AdWords and the DoubleClick cookie for statistical purposes. If you do not want this to take place, you can deactivate this via the Ads Preferences Manager. To do this, click on the following link:

http://www.google.com/settings/ads/onweb/?hl=de

Social plugins from social networks

Our website uses social plugins from various social networks, for example Facebook and Google+, Twitter and Instagram, Pinterest, LinkedIn and YouTube. 

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. 

Follow this link for an overview of the Facebook plugins and their appearance: 
https://developers.facebook.com/docs/plugins 

Google+ and YouTube are operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
 
Follow this link for an overview of the Google plugins and their appearance: 
https://developers.google.com/+/web/ 
https://developers.google.com/youtube/youtube_subscribe_button

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. 

Follow this link for an overview of the Twitter buttons and their appearance: 
https://twitter.com/about/resources/buttons 

Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA. 

Follow this link for an overview of the Instagram buttons and their appearance: 
http://blog.instagram.com/post/36222022872/introducing-instagram-badges

LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

Follow this link for an overview of the LinkedIn plugins and their appearance:
https://developer.linkedin.com/plugins

Pinterest is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA

Follow this link for an overview of the Pinterest plugins and their appearance: 
https://developers.pinterest.com/tools/widget-builder/

We may use social plugins from other social networks at any time by making reference to the respective operator on this website.

When you visit one of our websites with integrated social plugins, your browser establishes a direct connection with the servers of the respective social network. 

The plugin content is transferred directly to your browser by the respective provider and integrated into the page. By integrating the plugins, the providers are informed that your browser has visited the corresponding page of our website, even if you do not have a profile or have not yet logged in. This information (including your IP address) is transferred by your browser directly to a server belonging to the respective provider in the USA and stored there. If you are logged into a social network while visiting our website, the social network adds this information to your profile. If you interact with plugins, for example by pressing the “like”, “+1”, “tweet” or “Instagram” buttons, the corresponding information is transferred directly to one of the provider’s servers and stored there. The information is also published on the social network, on your Twitter and/or Instagram account and displayed to your contacts there. If you would prefer that such a data transfer does not take place, log out of your social networks before you visit our website. You can also completely prevent plugins from loading using add-ons for your browser, e.g. using the script blocker “NoScript” (http://noscript.net/).

For more information regarding the collection, use and disclosure of data by social networks, regarding your rights and options for protecting your personal data, please read the privacy policies of the respective networks: 

Facebook:
https://www.facebook.com/about/privacy/ 

Twitter:
https://twitter.com/privacy 

Google+:
http://www.google.com/intl/de/policies/privacy/

YouTube:
http://www.google.com/intl/de/policies/privacy/

Pinterest:
http://about.pinterest.com/privacy/

Instagram:
http://instagram.com/about/legal/privacy/

LinkedIn:
https://www.linkedin.com/legal/privacy-policy


Social login via Facebook Connect

We provide you with the option to register with us directly using your existing Facebook profile via Facebook Connect. 

If you want to use this function by clicking on the Facebook Social Plugin, you will be directed to Facebook. Unless you are already logged in and you will be required to log in using your username and password. We will not collect your login details. 

Facebook will then provide to you information about the personal data that Facebook will sent to us (public profile, list of friends, email address and current place of residence). If you consent to this transfer by using the “OK” button, we will create or update your customer account using the transferred personal data. There is no permanent link between your customer account and your Facebook account beyond what is required to create your account with us.

For information regarding the purpose and scope of data collection and the further processing and use of the data by Facebook as well as your rights in this regard and settings to protect your privacy, please refer to the Facebook Inc. privacy policy.

https://www.facebook.com/about/privacy/ 

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.


How Gore uses your personal data 

  • To process general inquiries regarding our company or our products and services. For example, if you fill out a Contact Web form, Gore will use the information provided to contact you about your interest in our company, our products and services.
  • To process contracts and orders that you have placed through our website.
  • To process any inquiries relating to contracts and orders.
  • To assess your creditworthiness when purchasing a product, for which we may contract a third-party service provider.
  • When purchasing a product, we may contact you in order to ask you for your opinion on the purchase or the product.
  • If a purchase process is not completed, we may send you a reminder email.
  • To process questions or comments directed to our customer service team, or to settle complaints. 
  • To send information about this website, changes to general terms and conditions of sale, the privacy policy or website terms of use, or other administrative information. If this information is important, you may not opt out of receiving it.
  • If you have given consent to receive email communication Gore will use the personal data provided by you to further discuss your interest in the company or our products and services; and to send you information regarding the company, its affiliates, and its partners, such as information about special offers, events, eCommerce activities, market research, consumer or customer surveys, competitions and similar advertising campaigns.
  • If you have signed up to participate in a competition or similar advertising campaign, we may use the personal information provided by you to process your participation. For more information, please refer to the conditions of participation for the respective campaign.
  • In order to personalize the design of our website and send product recommendations which match your interests may use data about your usage of the website alone or in combination with other personal data.
  • For internal purposes, such as data analyses, product development, improvement of our pages and services, identification of user behavior and users’ needs and to check the effectiveness of our advertising activities.

Where required, we will ask for your consent to use your personal data. You may not be able to access some of our information on this website or obtain some of our information if you choose not to provide us personal data.


How Gore shares personal data

We may share personal data with third parties for the following purposes:

  • With Gore Affiliates. Gore is a global enterprise that consists of numerous and various entities worldwide.  For more information, see the list of Gore affiliates. To facilitate Gore’s global operations personal data may need to be shared with and transferred between Gore affiliates. Gore affiliates may access and use your personal data as described in this Privacy Policy. With third-party service providers, whose services we use, for example, for web hosting, data analysis, IT technology, infrastructure and security.
  • With third parties whose services we use to provide customer services, for example for communicating with you by email or phone, for market research, carrying out surveys, handling payment transfers, advisory services, maintenance and other similar services.
  • With third parties to allow them to send you information regarding their products, programs, services, information and promotions that they believe may be of interest to you.
  • With third-party advertising companies, to allow them to display advertising for products and services that may be of interest to you when you visit our website or other websites, based on information available from your visit to this website or other websites. For this, these companies may store or activate a unique cookie on your browser.

    For more information on these procedures and regarding your rights in the event that you do not agree with this, please visit http://www.networkadvertising.org/choices/ and http://www.aboutads.info/.
  • With third party sponsors of events, competitions and similar promotions, in which you participate.
  • For services (for example, message boards, chat functionality, profile pages and blogs, community sites) to which you may post information and materials. Please note that the use of these services is subject to additional terms of use  and any information you post or disclose through these services (for example, personal data contained in photos, stories, comments and videos) will become publicly accessible and may be available to visitors to the website and to the general public.
  • With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
  • With third parties, in order to fulfill legal obligations, including under jurisdictions outside of your place of residence, to respond to requests from the authorities, to secure and enforce our rights, to protect our company, including our information and our assets and/or those belonging to you or other individuals, and to take appropriate measures for this.

Personal data is only shared with third parties to the extent required by those third parties for the respective purpose.  


Where is personal data stored and processed abroad?

Your personal data that is collected through this website may be stored and processed in any country in which we have facilities and operations. This may, for example, be because our servers or those belonging to our service providers are located outside of the European Economic Area. By providing any personal data, you consent to the transfer of such personal data to countries outside of your country of residence, including the United States, which may have different data protection rules from your country of residence. For more information, see the list of affiliates


Third-party sites 

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties. The inclusion of a link on the website does not imply endorsement of the linked site by us or by our affiliates.

In some cases, we may permit you to use third-party payment services to make payments. If you wish to make a payment using a payment service, you will be directed to a webpage that is hosted by the payment service and not by us. Any information that you provide through this page will be subject to the applicable payment service’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any payment service’s use of information collected through any payment service page.


Security 

We use reasonable organizational, technical and administrative measures to protect personal data under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.


Access to your information 

If you would like to opt out of receiving further electronic communication from Gore, and/or wish to stop Gore disclosing your personal data for marketing purposes, you can contact us to withdraw your consent. 

If you would like to access, review, ask for a copy of the personal information we hold about you, update, delete or otherwise limit our use of your personal data, please contact us.

In your request, please make clear what information you would like to have changed, what you are opting out of, whether you would like to have your personal data removed from our database or otherwise let us know what limitations you would like to put on our use of your data.


Retention period

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy until all such purposes cease to exist, unless a longer retention period is required or permitted by law. If you have given consent to receive email communication we will keep your personal data for two years from your last interaction with Gore, unless a longer or shorter retention period is required by law, is necessary in the course of legal proceedings or is otherwise needed for a particular purpose under applicable law.


Sensitive information 

Please do not send us, or disclose, any sensitive information (e.g. information related to ethnic origin, political opinions, religion or other beliefs, information relating to sexual orientation, health, criminal background or trade union membership) on or through this website.

© 2017 W.L. Gore & Associates GmbH